We appreciate the trust you place in our team at Orchard Lake Animal Hospital to take care of your pets. Our priority is to support our clients and patients while also protecting the health and saftey of our staff, clients and community.
As the COVID-19 (coronavirus) situation continues to evolve, we want to reassure you that we plan to remain open for business. We know how important it is for pet owners to be able to access the healthcare for their pets when they need it.
We are taking steps to ensure the safety of our pet patients and their families. In order to keep our hospital open and providing care for our pet patients, the hospital is implementing the following protocols effective immediately.
⦁ We are working within the guidelines of the Centers for Disease Control (CDC), American Veterinary Medical Association (AVMA), and County Public Health Departments to keep our hospitals and staff free of the virus.
⦁ The hospital and staff are implementing stringent cleaning procedures that meet or exceed CDC's guidelines.
⦁ Our hospital has an UltraViolet light system on all our HVAC units that kills all bacterial and viral contaminants on contact.
⦁ Staff members have been asked not to come to work if they or someone in their household is sick. This could mean that, at times, we are short-staffed, causing increased wait times.
⦁ Pet parents will be limited to three people at any one time in the lobby in order to ensure the recommended 6ft distance between all parties.
⦁ If you are sick, have been exposed, are immune-compromised, or simply uncomfortable - call 248-682-4617 when you arrive at the clinic. A staff member can bring your pet into the facility and the exam can be facilitated over the phone.
⦁ We are limiting exams to sick patients at this time. This includes young animals who require initial immunizations.
⦁ Until we know more, elective surgeries that have not already been scheduled will be postponed. We will still be available for emergent surgical needs.
⦁ We may be adjusting our clinic hours on a day to day basis.
There is currently no scientific evidence that COVID-19 can be contracted by canine patients. At this time, we recommend limiting contact with your pets if you are feeling ill.
We want to be available to you and your pets now and in the future. Please help us to protect our staff, our families, and the pet parents who are at increased risk of severe complications. We need to work together to protect everyone.
Thank you from each of us at Orchard Lake Animal Hospital