Orchard Lake Animal
Hospital
COVID-19
Preparedness and Response Plan
6-1-20
This plan is prepared to comply with Michigan Governor
Whitmer's Executive Order 2020-97 and OSHA Guidance on Preparing Workplaces for
COVID-19.
This plan is posted at the Orchard Lake Animal
Hospital, Employee Entrance and online at http://www.orchardlakeanimalhospital.com/
DESIGNATED WORKSITE SUPERVISOR
Drs. Mary Oswald and Laura Novkov will serve as the
worksite supervisors with responsibility to implement, monitor, and report on
the COVID-19 control strategies. The supervisor will remain on-site at all
times when employees are present on site. After regular business hours, the
last remaining on-site employee is designated to perform the supervisory role.
COVID-19 TRAINING AND EDUCATION PROVIDED TO EMPLOYEES
The following materials have been presented to staff
in preparation for offering services to our clients on June 1, 2020.
(1) Workplace infection-control practices - CDC Cleaning and Disinfecting Your Facility.PDF
(2) The proper use of personal protective equipment
b.
PPE use in specific situations.JPG
(3) Steps the employee must take to notify the business or
operation of any symptoms of COVID-19 or a suspected or confirmed diagnosis of
COVID-19.
a.
Employees
who have symptoms should notify their supervisor and
stay home.
b.
Sick employees
should follow CDC-recommended steps.
Employees should not return to work until the criteria to discontinue home isolation are
met, in consultation with healthcare providers.
c.
Employees who are
well but who have a sick family member at home with COVID-19 should notify
their supervisor and follow CDC recommended precautions.
(4) How to report unsafe working conditions.
a.
Contact your
worksite supervisor immediately
b.
If you do not
receive satisfaction, you should file a complaint with MIOSHA https://www.michigan.gov/leo/0,5863,7-336-78421_11407-93835--,00.html
c.
You should not fear retaliation as it is illegal to retaliate against
workers who report unsafe conditions during the pandemic
HEALTH ASSESSMENTS FOR STAFF
We will conduct a daily entry self-screening protocol
for all employees or contractors entering the workplace, including, temperature
check, a questionnaire covering symptoms and suspected or confirmed exposure to
people with possible COVID-19 utilizing the COVID-19 Daily Self
Screening Form.
ONSITE STAFF
PROTOCAL: SOCIAL DISTANCING AND PERSONAL PROTECTION EQUIPMENT
·
Staff are
encouraged to maintain least six feet from one another to the extent
possible.
·
We will provide
surgical and/or non-medical grade face coverings to our employees.
·
We require face
coverings to be worn when employees cannot consistently maintain
six feet of
separation from other individuals in the workplace.
·
Employees may
choose to use face shields (when they become available) when three feet of
separation cannot be maintained from other individuals in the workplace.
SERVICE DELIVERY PROTOCOL
We will utilize
"curbside care" and telemedicine for a majority of our clients, but
there have been situations where the presence of clients has been important to
the proper care of our patients.
For situation where clients
must be admitted into the clinic, the following protocol will be followed:
·
Clients
will be admitted into the clinic at the discretion of the doctor.
·
Clients
will be questioned regarding the following:
o
their
current health status and any illness or quarantine in the past 30 days
o
the
health status of any person they have been in contact with over the past 7
days.
·
Clients
will wait in their vehicle until approached and escorted in by staff.
·
Clients
will use our hand sanitizer before entering.
·
Clients
will not be admitted without a face mask.
·
All
staff will be notified in advance of entry.
·
Clients
will be immediately directed to a predetermined examination room, typically
Room 5.
·
Clients
will maintain social distancing in the exam room as directed by the doctor and
staff. (floor marking will not be utilized as their position depends on the
procedure being performed)
·
All
business will be conducted within the same room.
·
Clients
will not have access to the restroom.
·
Clients
will be escorted out of the building.
·
All
surfaces in the exam room will be cleaned and disinfected by spraying with Dilute
Bleach Solution (20 ml/quart – 1-minute contact time) or KennelSol (10-minute
contact time) and wiping down with paper towel.
·
The
exam room will be ventilated for 10 minutes after the visit.
Protocols for "curbside
care":
·
Clients
will wait in their vehicle until greeted by staff.
·
Clients
are permitted to exit their vehicle and retrieve their pet from the vehicle.
·
Small
dogs and cats should be in a carrier.
·
The
carrier should be placed outside the vehicle, the client steps six feet away
and staff will then retrieve the pet and enter the clinic.
·
For
dogs on a leash:
o
Clients
will exit the vehicle and retrieve their pet from the vehicle.
o
Clients
will apply a slip leash supplied by staff.
o
Clients
will then hand the leash to staff.
·
The
same protocols will be followed when the pet is returned to the owner.
·
Communication
with the client should be conducted with six feet social distance or by phone.
·
We
encourage all financial transactions continue by credit card but will accept
checks.
Check
in and Check Out:
·
Clients are
scheduled by appointment over the phone
·
Clients check in
and check out by approaching protective shield at the front door or phone from
the parking lot (contact-less sign-in)
·
Clients will wait
in their vehicle and will not need waiting room access
·
Special
provisions/time will be made for elderly or special needs clients.
Please note that if the owner is not the person
bringing in the pet, that person will need to be able to answer questions about
whether or not the pet has been in the home of a person with an illness.
PROTOCOL TO FOLLOW IN THE EVENT OF EXPOSURE TO A
POSITIVE COVID-19 CASE
·
Cleaning will
follow protocols in CDC Cleaning and Disinfecting Your Facility.PDF
·
Thorough cleaning
and disinfection will occur at the end of every work shift.
·
Employees are
encouraged to not share computer workstations.
·
Employees are
responsible for cleaning and disinfecting their workstation at end of shift.
·
In the event of a
positive COVID-19 case follow protocols in CDC Cleaning and Disinfecting Your Facility.PDF
·
Cleaning supplies
are available to employees upon entry.
·
Employees are
encouraged to wash hands frequently or to use hand sanitizer.
PROTOCOL WHEN EMPLOYEE REPORTS CONFIRMED COVID-19
DIAGNOSIS
If an employee is identified with a confirmed case of
COVID-19, within 24 hours, we will notify:
·
The Oakland
County Health Department at 248-858-1000, and
·
Any co-workers,
contractors, or suppliers who may have come into contact with the person with a
confirmed case of COVID-19.
In addition:
·
We will allow
employees with a confirmed or suspected case of COVID-19 to return to the
workplace only after they are no longer infectious according to the latest guidelines
from the Centers for Disease Control and Prevention (“CDC”).
·
We will follow Executive Order 2020-36, and any executive orders that follow it, that
prohibit discharging, disciplining, or otherwise retaliating against employees
who stay home or who leave work when they are at particular risk of infecting
others with COVID-19.
·
We will
immediately send home any employee with a confirmed infection in the workplace,
temporarily close all or part of the worksite to allow for deep cleaning.
CLIENT NOTIFICATION OF BUSINESS PROTOCOLS
A sign will be posted at the front door with the
following information:
·
No admittance
without prior approval by Doctor
·
You must wear a
facemask
·
You will be
escorted into and out of the building to an examination room
·
Your access will
be limited to that examination room
·
Unfortunately,
restrooms are not available for public use
All questions
should be referred to the Designated Worksite Supervisor.